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Exchanges & Returns

Too big? Prefer blue? No problem…

We are a family owned and operated business.
If you are not satisfied with the items purchased from our online store, you can exchange or return them within 14 days of receipt. Find here all the details on how to proceed in each process:

EXCHANGES

Shipping by CTT
You should send your article to us, first informing us of your intention by email to info@icwearbrand.com
The articles in question must be sent to the following address:

ICwear
Rua de Ponte Pereiros AP 81
4830-508 Povoa de Lanhoso

RETURNS

Shipping by CTT
You should send your article to us, first informing us of your intention by email to info@icwearbrand.com
The articles in question must be sent to the following address:

ICwear
Rua Ponte Ponte Pereiros AP 81
4830-508 Povoa de Lanhoso

When you want to proceed with an Exchange / Return you must pay attention to the following aspects:

  1. We will only accept returns of items in the same condition in which they were sent.
  2. Articles must always be accompanied by the respective invoice.
  3. ICwear will proceed with the analysis of the returned product and inform the customer of the right to the respective refund.
    As a rule, ICwear refunds it within 2 working days.
  4. The refund of the amount paid will always be made using the same form of payment used for the purchase.
  5. Shipping costs to our address are borne by the customer.
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