Exchanges and returns

Too big? Prefer blue? No problem...

If you are not satisfied with the items you have bought in our online store, you can exchange or return them. Find all the details on how to proceed with each process here:

EXCHANGES AND RETURNS

You must send us your item by informing us in advance of your intention. To do this, simply fill in the contact form.
The items in question should be sent to the following address:

Angel Rose Company Lda ( ICwear Brand)
Rua de Ponte Pereiros, 81
4830-508 Póvoa de Lanhoso, Braga

When you want to make an Exchange / Return, you should take the following into account:

1. We only accept returns of items in the same condition as they were sent.
2. Items must always be accompanied by the relevant invoice.
3. ICwear will analyze the returned product and inform the customer of their right to a refund.
4. Please allow up to 7 days for returns to be processed.
5. The amount paid will always be refunded using the same means of payment used for the purchase.
6. Shipping costs (€4.90) in the event of a return will be deducted from the amount paid by the customer, even on orders where shipping was free.
7. Return postage is the responsibility of the customer.

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Name *

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Contact

Order No.

Reason for returnI made a mistake when orderingThe color is not what I saw in the pictureI chose the wrong sizeThe part has a manufacturing defectOther

I want an exchange or refundExchange for another sizeReplace with another partRequest a refund

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